Terms & Conditions
Last updated: 09/11/2026
1. Who we are
This website, epices35.com, is operated by Épices 35, a herbalist shop based at Sidi Ishak, N°3 Derb Anboub, Marrakesh 40000, Morocco.
- Email: epice35morocco@gmail.com
- Phone / WhatsApp: +212 662 133 596
By browsing this website or placing an order with us, you accept these Terms & Conditions.
2. Our products
We sell Moroccan spices, herbs and teas, amlou, oils, cosmetic and natural-care products, and gift sets. Photos are illustrative: colour, texture and packaging can vary slightly because our products are natural and often hand-selected. Descriptions are given in good faith, but we do not guarantee that a product will suit every person.
3. How ordering works
This website is a catalogue. We do not take payments online. There is no online checkout and no card details are collected on the site.
- Choose your products and contact us through the “Order via WhatsApp” button, WhatsApp, email or phone.
- We confirm availability, the final price, shipping cost and delivery time directly with you.
- We agree on the payment method with you before anything is shipped: bank transfer / payment in shop.
- The order is final only when both sides have confirmed it in writing (WhatsApp or email message counts as writing).
We may refuse or cancel an order if a product is out of stock, a price was displayed in error, or the delivery address cannot be served. If that happens, we tell you promptly and refund anything you have already paid.
4. Prices
Prices may change at any time. The price confirmed with you in our order conversation is the price that applies. Shipping, customs duties and import taxes in your country are not included unless we tell you otherwise.
5. Payment
Payment is arranged directly between you and us, never through this website. We will not ask you to send card numbers through the website. Goods remain our property until payment is received in full.
6. Shipping and delivery
We ship to Morocco and internationally. Costs, carriers and delivery times are confirmed per order. See our Shipping & Returns page for details. Delivery times are estimates, not guarantees.
7. Returns, withdrawal and refunds
See our Shipping & Returns page. In short: you can contact us about any damaged, wrong or defective item, and where Moroccan consumer law gives you a right of withdrawal, we respect it.
8. Health information
Our products are traditional natural products, not medicines. Nothing on this website is medical advice. Please read our Product Disclaimer page.
9. Intellectual property
All texts, photographs, logos and designs on this website belong to Épices 35 or are used with permission. You may not copy, reproduce or reuse them commercially without our written consent.
10. Your use of the website
You agree not to misuse the website, attempt to disrupt it, or use it for unlawful purposes. We try to keep the website available and accurate but cannot guarantee it will always be error-free or uninterrupted.
11. Third-party links and services
The website links to services we do not control, such as WhatsApp, Google Maps and Google reviews. We are not responsible for their content or privacy practices.
12. Limitation of liability
To the extent permitted by law, we are not liable for indirect or consequential loss arising from use of the website or our products, or for misuse of a product contrary to its instructions or to a doctor’s advice. Nothing in these terms limits rights you have under mandatory consumer law.
13. Governing law and disputes
These terms are governed by the laws of the Kingdom of Morocco. We will always try to settle a complaint amicably first by contacting us at epice35morocco@gmail.com. If this fails, the competent courts of Marrakesh have jurisdiction, without removing any mandatory protection you may have as a consumer where you live.
14. Changes
We may update these terms. The version published on this page on the date you order is the one that applies.
15. Contact
Épices 35 – Sidi Ishak, N°3 Derb Anboub, Marrakesh 40000 – epice35morocco@gmail.com – +212 662 133 596